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Forum Discussion
GlennD
11 months agoGoTo Manager
Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024
Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam.
If you have not yet registered we have a recorded webinar available that you can watch to learn about the new requirement HERE
- For local phone numbers: Register your local phone number to enable texting
- For toll-free phone numbers: Verify your toll-free phone number to enable texting
Important: Learn what ineligible use cases are when registering and verifying your toll-free and local phone number SMS campaigns.
10 Replies
- BJBJBJ10 months agoRegular Visitor
Thanks.
One other question. I noticed an error on my registration that can not be changed using the EDIT button. SMS VOLUME. I selected greater than 6k in error. My daily volume will be way under that. probably a dozen a day or so. Is there a way I can edit this or should it not be an issue? Thanks
- GlennD10 months agoGoTo Manager
- BJBJBJ10 months agoRegular Visitor
Hi GlennD My SMS Registration shows as "In Progress". Any idea how long this process usually takes?
- KateG11 months agoGoTo Manager
gracezen, If you click the Contact Support button in the article, enter your information and you will be given a phone number to contact support.
- gracezen11 months agoVisitor
Yes I tried to but the AI support is the only one that answered me :( How to get an agent?
- KateG11 months agoGoTo Manager
Hi gracezen,
The best thing would be to contact our support team- the agent will be able to pull up your account and advise on the status of the campaign.
- gracezen11 months agoVisitor
Hi KateG we did. We are just getting an unverified status on brand registration even when we followed everything, even the name is exactly how it appears on our EIN. How to get past this? How many minutes before we know/change status to verified?
- KateG11 months agoGoTo Manager
Hi gracezen
Did you start the Brand Registration process? The recorded webinar here discusses that process around the 7 minute mark in the webinar.
- gracezen11 months agoVisitor
https://drive.google.com/file/d/19EWDrzzazf2stm2K2rJCfTDUmIcUpSSn/view?usp=sharing
- gracezen11 months agoVisitor
Hi, GlennD We are in the process of completing the SMS registration, but we noticed that the status currently shows as "unverified" for Brand Registration. Could you kindly provide an update on this and assist us in resolving the issue?