Forum Discussion

PV333's avatar
PV333
New Contributor
23 days ago

Unable pay renewing subcription of Hamachi PRO

Hello,

payment for renewing Hamachi PRO subscription is done, but immediately is refund back.

On web interface operation is finished with message "Transaction failed. Try again later". We test more credit cards with same result.

PV

  • GlennD's avatar
    GlennD
    GoTo Manager
    23 days ago

    Hi PV333,

     

    I have opened a support ticket for you and someone will be in contact to assist. 

    • PV333's avatar
      PV333
      New Contributor
      20 days ago

      Hi GlennD

      I received answer from GoTo Support, but this not helped me...

      I'm reacted for this answer, but in this answer was mentoined "I'll be marking this case as closed now." and no more reaction to my commnication...

      I tested two different cards from two different banks with same result (both cards are usually used for Internet payments without problem)]. I have no other options, so can you try initiate automatic re-newal of subscription with registerd CC in your system?

      Thanks

      PV

      • KateG's avatar
        KateG
        GoTo Moderator
        19 days ago

        Hi PV333

        I took a look at the case and our team suggested you reach out to bank associated with the credit card because they may be blocking the transaction, this can happen on occasion but if you let the bank know the transaction is valid it should go through. Where you able to do that?