Forum Discussion

Shameen's avatar
Shameen
Active Contributor
2 months ago

Cannot control host

Administrator of logmein accounts can control accounts but other users cannot control only view.  It was working normal till yesterday.  Suddenly stopped working.  How can we resolve this issue?  we are in latest build  4.1.0.15576

  • Shameen's avatar
    Shameen
    2 months ago

    We deleted users and created again, its working now. Thanks.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Shameen,

     

    I am checking with Support to see if we have received any similar reports of this with version 4.1.0.15576. We released version 4.1.0.15576 on July 17th, so I would assume you have been using it for a couple of weeks already? 

     

      • Shameen's avatar
        Shameen
        Active Contributor
        2 months ago

        We deleted users and created again, its working now. Thanks.