Forum Discussion

CFlaniganMide's avatar
CFlaniganMide
New Contributor
3 years ago

Can't mount network drives and file transfer immediately disconnects.

I'm trying to transfer files between computers, and I don't seem to be able to.  I can remotely access the other computer through logmein, and control everything normally, but when attempting to open the file transfer window, I get the message "disconnected.  Your connection to the remote computer has been lost" immediately after it connects.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    CFlaniganMide  Can you say what operating system version and LogMeIn software are installed there?  

     

    Have you done any troubleshooting on the Host PC yet? 

    • CFlaniganMide's avatar
      CFlaniganMide
      New Contributor
      3 years ago

      They're both running windows 10.  I'm not certain what troubleshooting to run, as I'm not sure what the nature of the problem is.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        CFlaniganMide  You can try re-installing the endpoint software there with full Admin privy.