Please stop my billing and I dont want to pay it..and please change my account to trial
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
I cant see the option to cancel it and it has got auto-renewed. I don't want the subscription, can you please refund the subscription?
This is very strange and very un-professional that to cancel my auto renewal or to cancel a subscription there is no option at all other that to contact support and wait for hours for their call. I can't expect this behaviour from such a mature company. I have wasted around 3 days and could not find this option and i am still waiting for the call.
g_4_genious I apologize for the delay. There is also an option to 'Call Support' if you don't mind waiting a few minutes on hold.
You may also create a case for Customer Support to review via email if you cannot dial in.
Hi
In settings, billing information or subscription, there is no option to cancel the subscription or delete current
, also kindly take my billing details off i.e., delete it from your records, i do not want to renew this subscription when it expires.
Kind confirm this change immediatly.
Kind regards
James
boxcoldie I'm sorry there is currently no way to cancel subscriptions online, though you may reach out to Customer Support at any time to request billing assistance: https://support.logmeininc.com/central/help/how-do-i-contact-support
I just cancelled mine by opening a ticket then calling the number provided. I was told that they do not refund unused portion of your account (only turn off auto-renewal). I wish I had realized that. I would have cancelled before my account auto-renewed in January.
Hi,
I would like to cancel my suscription for the next renewal.
Regards
Welcome to the Community JDJ88. To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.
Isn't it about time that this was resolved properly?
I've just paid £000s for a service I can't access or use.
This on top of allowing all of my data to be obtained by hackers.
Absolute shambles.
We were subscribed by an old employee who left without passing on the account details. The money was taken out at renewal - even though no one received any notification. But the company refuses to refund us - and when I asked to complain, they sent me here. Poor service
I want to cancel my LOGMEIN PRO SUBSCRIPTION , and LOGMEINSUPPORT don't answer to me in this problem !
Hi florinbrinza,
I see that you opened a support ticket, once it has been assigned to a representative they will contact you to confirm the cancelation.
Please cancel my subscribe
