Forum Discussion
Keyboard writing does not work correctly with a Mac
When I write in a Word document while remotely connected from a Mac to another Mac using LogMeIn Pro, the keyboard works every other time. I have to click several times elsewhere for the typing to work.
Version Mac locally : macOS 14.1
Version Mac Remotely : macOS 12.7.5
If I use another remote connection software, the typing always works.
4 Replies
Hi clerner09, welcome to the community.
There are two places to adjust Keyboard settings for remote sessions:
- Once you are in session select Options > Keyboard in the toolbar
- On the Host computer you are connecting to, open the LogMeIn Control Panel > Options > Preferences
I am using a MacBook Pro running macOS 14.5 and connecting to my Windows 11 PC.
- Once you are in session select Options > Keyboard in the toolbar
I have a Windows 11 and can't do the recommended steps (i.e. go to Logmein Control Panel --> Options --> Preferences to change the keyboard mapping). The keyboard stopped working remoting from a Mac to a Windows 11. This is a new problem with no solution in sight. Any guidance would be helpful.
fjeannotte checking with a colleague, it could be a number of things and if the issue isn't happening regularly, the best action would be is to work with customer support, who can take a look at the logs and the set-up. Sorry for the inconvenience.
Hi fjeannotte Welcome to the GoTo Community,
I'm not familiar with Mac-to-Mac issues regarding this matter, but I will check with the team. Please note that it's a holiday today, so there might be a slight delay in our response.
