Forum Discussion

Tagg's avatar
Tagg
Active Contributor
3 years ago

Lost Access to Community Profile After Changing Email Address

Hello,

After changing the email address on my LogMeIn account, I no longer have access to my old community profile. Every time I tried to access community.logmein.com, I was greeted with a dialog asking me to create a new profile (this post is from my new profile). Is there any way to recover access to my old profile, or is it gone forever?

Thanks!

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Tagg  Can you give us the original Community name? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        Tagg  It looks like your previous login still exists intact, so you should be able to log directly into it after logging out of this new one.