Forum Discussion

pookspa's avatar
pookspa
New Contributor
4 years ago

problem controlling a remote Mac

I can connect to a remote mac desktop but do not see any icons and j have no control with mouse. Remote system is Mac OS Catalina 10.15.6

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    pookspa  Please confirm the LogMeIn software version installed upon the problem Mac.

  • Timmyz's avatar
    Timmyz
    New Contributor
    4 years ago

    I had the same problem to an iMac host... had to enable permissions in Privacy for Recording Screen/Logmein

     

    • pookspa's avatar
      pookspa
      New Contributor
      4 years ago

      Thanks Timmyz.  I did find another option. After installing LMI,  I enabled several components in the security/privacy settings. Such as Logmein,  LMIGUIAgent, LogMeIn Client, LogMeIn Control Panel, LogMeIn Menubar & LogMeIn Diagnostics

      After that it has been working great

      Thanks again

       

    • VicF's avatar
      VicF
      New Member
      4 years ago

      Allowing recording was the key,  I had same problem when updating Mac to Catalina 10.15.6