Forum Discussion

shass's avatar
shass
New Contributor
6 years ago

Session Hung? Icon Green? Can't connect...

I am unable to connect to a remote computer.  It is on-line and the console shows the computer's icon green, which I think means that there is a session in progress.  I know, however, that there is not.  I had connected successfully yesterday.  Perhaps that session hung and didn't shut down correctly?  Is there any way to clear that?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    shass  Unfortunately if that session got stuck, the only way to reconnect would likely be after a reboot at the endpoint.  Let us know if the behavior continues there.

    • shass's avatar
      shass
      New Contributor
      6 years ago

      Well that is most inconvenient.  Really defeats the purpose, doesn't it.

      • casascoco's avatar
        casascoco
        Active Contributor
        6 years ago

        Extremely inconvenient.  The same problem happens to me on random computers, requiring my clients to reset their computer before it will allow a reconnect.  I've actually had to have clients install different remote software (Veam Tiewer) just so I am able do the work remotely.  This is unnacceptable for a paid product.