Forum Discussion

ahebert's avatar
ahebert
New Contributor
6 years ago

User cannot print to local printer from remote session

User is on a latop at home connected to a printer via usb and wants to be able to print from the remote session (work computer) to the usb printer (local printer). Is this possible with logmein? Does anyone have any instructions on how to do this? 

 

Thank you! 

    • ahebert's avatar
      ahebert
      New Contributor

      AshC wrote:

      ahebert  We do support remote printing in most environments:  https://www.logmein.com/pro/features/remote-printing

       

      Based on what you've stated here, your setup should be fully compatible.


      The user is able to print to the printer locally from the laptop at home but when trying to print from the remote session (work computer), the same printer says "error printing" and we don't know why. Also, under options where it says "remote printing" it's greyed out and won't let us check mark it. I don't know why. 

      • AshC's avatar
        AshC
        Retired GoTo Contributor

        ahebert  When this user is remotely connected, what are the default printers marked as, on the Host and Client side both?  Are they accurately showing LMI remote printer as active on the Host side?