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GOMan's avatar
GOMan
Active Contributor
4 years ago

AdService.exe No longer does AD Sync since end of April

Hello, Since the end days of April, the ADService.exe aka AD Sync is not working. Rerunning the setup and it talks to the AD, it knows how many users to sync up. But the Rescue Active Direct...
Problem
GOMan's avatar
GOMan
Active Contributor
4 years ago

Just an update, once I created new AD groups with less users I was able to do a one time sync at least and the service no longer crashes.

 

Guessing we ran into some undocumented maximum group user maximum that was breaking the ADSync service.

Now the Logs are not updating within the Admin console and its not doing live changes (like adding new users to the ad groups, disabling accounts) so still struggling there.

  • zstarczali's avatar
    zstarczali
    GoTo Contributor
    4 years ago

    Hello GOMan,

     

    I apologize for any delays.

    I am a developer of Rescue who developed the new AdSync feature. Can we talk possibly by mail or other methods?

    We found a bug in the new AdSync that prevented syncing. You can get this fixed in a few days at the Rescue-Amin Center. Another important piece of information is that old AdSync is no longer supported.

     

    Please click my name in the Community to send a private message with your contact info. 
    Thank you for your answer!

    Zsolt

    • GOMan's avatar
      GOMan
      Active Contributor
      4 years ago

      Thank you Zsolt, we have added you to email chain for ticket 17251072