Forum Discussion

GuiSoares's avatar
GuiSoares
New Contributor
6 months ago

Automated Update Block for LogMeIn Calling Card

Hello, can someone help me? I am configuring the Rescue Calling Card on the company’s computers. The application periodically requests an update, and I don't want this message to be shown to the...
  • cedricLMI's avatar
    cedricLMI
    6 months ago

    The way to install silently a new msi is to redeploy the msi and to enable windows system service

    A master administrator of your Rescue account needs to generate a new msi following these instructions

    https://community.logmein.com/t5/Rescue-News/New-Feature-Release-Calling-Card-as-a-Windows-Service-is-now/ba-p/295430

    Please test first on one computer that has already the calling card installed. I confirm that you no longer needs to contact support. You just to find the option and check 'windows service mode'

    Bear in mind that you will need to redeploy the calling card. I do recommend you use the workaround provided below. For privacy reasons I am unable to share the details of any Master Admin of your Rescue account. Thank you for your understanding, GlennD GuiSoares 

GlennD's avatar
GlennD
GoTo Manager

Hi GuiSoares, welcome to the community.

 

On our side we can help you lock your Calling Card to a specific version, however not all updates are version related. I have asked your CSM to follow up with you.

  

cedricLMI's avatar
cedricLMI
GoTo Contributor
6 months ago

Hi my name is Cedric. Please liaise with your manager in Brazil or with a manager in France if you're already .  Locking the calling card is not something I recommend. For the time being, the best course of action is to please proceed with the update on the computers. I will collaborate with point of contact in Tereos France in August. Thanks