Forum Discussion

DJRizzo's avatar
DJRizzo
Active Contributor
4 years ago

Can't control Mac client

When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the c...
Problem
  • lwielder's avatar
    lwielder
    4 years ago

    We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual 

AshC's avatar
AshC
Retired GoTo Contributor

DJRizzo  The newest Mac OS version should be 4.1.0.11579.  Can you confirm this is the case with your Mac user? 

DJRizzo's avatar
DJRizzo
Active Contributor
4 years ago

Hi thanks for the response.

When we initiate a remote session, the end user downloads the client each time (we send a link or a PIN). So I would assume they are getting the latest version available.