drbank dsrichmond In some cases it is really hard to find the correct user name, user email, and domain combination to log in.
I have compiled a list which combinations are supported by Technician Console, and Applet. Please note that text "AzureAD" is a literal text for the domain name, you should enter directly that, UPN is tended to be an email address in connection with Azure AD.
Cloud Only AzureAD Account
- UPN
- AzureAD\UPN
- AzureAD\USERNAME
- AzureAD\FirstNameLastName
Hybrid Account (On-Prem AD synced to AzureAD)
- UPN
- AzureAD\UPN
- AzureAD\USERNAME
- AzureAD\FirstNameLastName
- DOMAIN\Username
- MACHINENAME\Username
where UPN is tended to be an email address.
Earlier TC parsed correctly only formats:
- domain\user
- machinename\user
- user@domain
If the machine is out of domain, and tech want to express he enters the credentials as local admin he should use name format:
machiename\username
At the same time a local admin had to set remote access ENABLED.If the machine is a domain machine, then domain policies has to ensure that the domain admin is domain admin for that machine, and also remotely!
The credentials should be format:
domainname\username
Would you please give it one more try to find the right credentials?
