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dfgdetg's avatar
dfgdetg
New Contributor
7 years ago

Disconnection

Hello, For a few days I am constantly disconnected from my remote computers. The connection is done, sometimes not, it lasts 5 minutes then it's over. Sometimes 30 seconds. I am under W10 Pro, tes...
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

I see your case has been replied to by the Customer Support representative, a few days prior.  Would you be able to check for that support email response from 9/12, and let us know if the suggestions there had any effect by replying back to that email thread?

dfgdetg's avatar
dfgdetg
New Contributor
7 years ago

No effect.

  • dfgdetg's avatar
    dfgdetg
    New Contributor
    7 years ago
     
    yes, I'm looking for that side.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    dfgdetg  Are you working in some sort of VPN environment, or engaging in this type of connection while using LMI services?

  • dfgdetg's avatar
    dfgdetg
    New Contributor
    7 years ago

    Hello,

    The problem is spreading, my colleague is now also affected by untimely disconnections. Personally, it's worse and worse. I also noticed, when connecting to remote computers with a solution other than yours, that their LogmeIn client disconnects also. An exclamation point appears and indicates "inaccessible, offline", before returning online.

    It is no longer possible to work with your software, I am constantly disconnected and I have to close my browser to reconnect to logmein, otherwise it runs in a vacuum. It's getting long.