Forum Discussion

AppSupport's avatar
AppSupport
New Member
3 months ago
Solved

File Manager - Mac Host shows Windows File Structure

Wondering if anyone has seen this before and has a solution. I am running the latest Technician console on a Mac and have given it Full Disk Access etc. When I connect to a Windows Client and try to...
  • KateG's avatar
    KateG
    3 months ago

    Hi AppSupport, 

    Sorry for the delay here. I haven't heard of this issue previously, I do see that you have reached out to our support team and it's currently been escalated for review. 

    Sorry for the inconvenience here and thanks for working with the team on a resolution. 

AppSupport's avatar
AppSupport
New Member
2 months ago

Hi Kate

Not sure how you can list this as a solution, when nothing is solved or changed - It seems your support is time limited - i.e. if you don't have an immediate solution, you just close the case and call it solved....

KateG's avatar
KateG
GoTo Manager
2 months ago

Hi AppSupport 

Good to see you. 

When a thread is marked solved, it means that the response provided has been identified as the current best answer available to address the original question or issue. In this case, working directly with support was the solution. 

I reviewed your support case and it's still open for investigation. I see that the last correspondence suggested reviewing more data through logs so we can attempt to reproduce. 

This is tricky since we can't reproduce it and I understand this is time consuming on your side. If you don't want to supply more logs, perhaps doing a remote session with an agent? I can request someone call to follow up.