Forum Discussion

DanielBe's avatar
DanielBe
New Contributor
2 years ago

Getting error starting remote session

Hi. I'm getting an error after I start the "LogMeIn Rescue Technician Console".

When I connect to a remote host, I do click to start the connection and got the following error:

"Failed" on the remote control screen. If I click on Close, it start the remote but with a black screen on the remote. The user can see my mouse moving, but not me. After 10 seconds, I start to see the remote screen.

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi DanielBe, welcome to the community.

     

    I believe that this issue was recently resolved with a new version of Rescue so I have opened a support ticket for you. Support will confirm if this is the case and help with upgrading your version.

     

    • DanielBe's avatar
      DanielBe
      New Contributor
      2 years ago

      Hi GlennD. Thanks for the reply. Just to let you know that I'm using the latest version of LogMeIn Console