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pbugiani's avatar
pbugiani
New Contributor
7 years ago

Invalid Administrator username or password. Error code (1722)

Hi everybody, my name is Piero, from Florence (Italy) I am having a connection problem (Invalid Administrator username or password. Error code (1722)) trying to connect via Logmein Tech Console (v. ...
Problem
pbugiani's avatar
pbugiani
New Contributor
7 years ago

Hi Sandor

tested the Logmein Tech Console Beta (v.7.12.3315) but the problem remains the same.

Is there any way to get a more detailed errog log when the login fails?

I mean...the log I get from the tech console is not so detailed..is there a way to run the connection in a debug mode? Cause, as I said before, I am able to connect to a different PC (USA) in the same domain without problem (the problem is on EUROPEAN pc on the same US domain) so with a more detailed log maybe i could be able to get the difference between these 2 remote pc.

Thanks

Piero

sv5's avatar
sv5
GoTo Contributor
7 years ago

Hi pbugiani!

I'm sorry but I cannot help you more in this community page. Yes there is a reg key, where we can enable the detailed logging. But I advise you to call our contact numbers, they can collect all of the necessary logs to be able to continue the investigation.

Best,
Sandor