Forum Discussion

raahh's avatar
raahh
New Contributor
4 years ago

issue with connecting to sessions using the LogMeInRescue Tech console version 7.5

With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously.   We have several staff members using the program to rem...
smather's avatar
smather
New Contributor
4 years ago
Exactly the same issue here. Also wondering when there will be a fix. It's awkward waiting for permission to share the client's desktop until it times out and then resubmitting before getting in.
smather's avatar
smather
New Contributor
4 years ago

I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version. Went smoothly. I recommend, at least until they get this problem fixed.

  • session9336's avatar
    session9336
    New Contributor
    4 years ago

    My organization is also experiencing the same issues with  version 7.5 as well as previous ones. which version do you currently have installed or recommend to alleviate these problems? 

    • Josh77's avatar
      Josh77
      New Contributor
      4 years ago

      I have found that some users have better luck with 7.5 and some with 7.12, so I have recommended to them that until a patch or new version update is released to use whichever works best for them individually. I have personally found better success with 7.12. 

      • smather's avatar
        smather
        New Contributor
        4 years ago

        Since rolling back to 7.12 didn't solve the problem, I've considered going back even further. However, it probably would not help. I suspect whatever was broken by version 7.5 will stay that way until they issue a fix.