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Forum Discussion
raahh
4 years agoNew Contributor
issue with connecting to sessions using the LogMeInRescue Tech console version 7.5
With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously. We have several staff members using the program to rem...
smather
4 years agoNew Contributor
Exactly the same issue here. Also wondering when there will be a fix. It's awkward waiting for permission to share the client's desktop until it times out and then resubmitting before getting in.
smather
4 years agoNew Contributor
I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version. Went smoothly. I recommend, at least until they get this problem fixed.
- session93364 years agoNew Contributor
My organization is also experiencing the same issues with version 7.5 as well as previous ones. which version do you currently have installed or recommend to alleviate these problems?
- Josh774 years agoNew Contributor
I have found that some users have better luck with 7.5 and some with 7.12, so I have recommended to them that until a patch or new version update is released to use whichever works best for them individually. I have personally found better success with 7.12.
- smather4 years agoNew Contributor
Since rolling back to 7.12 didn't solve the problem, I've considered going back even further. However, it probably would not help. I suspect whatever was broken by version 7.5 will stay that way until they issue a fix.