Forum Discussion
My organization is also experiencing the same issues with version 7.5 as well as previous ones. which version do you currently have installed or recommend to alleviate these problems?
I have found that some users have better luck with 7.5 and some with 7.12, so I have recommended to them that until a patch or new version update is released to use whichever works best for them individually. I have personally found better success with 7.12.
- smather3 years agoNew Contributor
After rolling back to 7.12, the problem persists. I just wait until it times out and try a second time to connect to share the desktop. It connects immediately. So the main problem is the delay.
- smather3 years agoNew Contributor
Since rolling back to 7.12 didn't solve the problem, I've considered going back even further. However, it probably would not help. I suspect whatever was broken by version 7.5 will stay that way until they issue a fix.
- AshC3 years agoRetired GoTo Contributor
smather I apologize for the difficulty there.
Can you try having the end user enter the pin on beta.logmein123.com which contains a version of the applet with the fix?
The scheduled release for this is next week, but please let us know if the beta works or not.
- session93363 years agoNew Contributor
Hello, is there any word on if the latest version release that has the fix for these issues.
- raahh3 years agoNew Contributorthanks. I have version 7.5. I reached out to Rescue and the rep said downgrading will not help because they have a new API that's not compatible with old version.
Long story short, they told me this is a known issue and it's affecting some users but not all. They're programmers are working on a solution and as soon as one is available they'll email me to let me know. That was 1 week ago, no response yet.
I can post here again once I hear a reply.