Forum Discussion
I have found that some users have better luck with 7.5 and some with 7.12, so I have recommended to them that until a patch or new version update is released to use whichever works best for them individually. I have personally found better success with 7.12.
Since rolling back to 7.12 didn't solve the problem, I've considered going back even further. However, it probably would not help. I suspect whatever was broken by version 7.5 will stay that way until they issue a fix.
- AshC3 years agoRetired GoTo Contributor
smather I apologize for the difficulty there.
Can you try having the end user enter the pin on beta.logmein123.com which contains a version of the applet with the fix?
The scheduled release for this is next week, but please let us know if the beta works or not.
- session93363 years agoNew Contributor
Hello, is there any word on if the latest version release that has the fix for these issues.
- raahh3 years agoNew Contributor
Hi, good question. I don't know. I haven't received a reply yet from logmein
on the status of this request. Still waiting...
- raahh3 years agoNew Contributor
AshC Hi Ash,
any update on this issue? I'm waiting to hear back from logmein on this. It's affecting our work flow.
- AshC3 years agoRetired GoTo Contributor
session9336 raahh Version 7.5 should be available for download. For more info, please see the FAQs about this version here: https://support.logmeinrescue.com/rescue/help/rescue-75-faq
Let us know should you experience any problems.
- raahh3 years agoNew Contributorthanks. I have version 7.5. I reached out to Rescue and the rep said downgrading will not help because they have a new API that's not compatible with old version.
Long story short, they told me this is a known issue and it's affecting some users but not all. They're programmers are working on a solution and as soon as one is available they'll email me to let me know. That was 1 week ago, no response yet.
I can post here again once I hear a reply.