Forum Discussion
issue with connecting to sessions using the LogMeInRescue Tech console version 7.5
With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously. We have several staff members using the program to rem...
Since rolling back to 7.12 didn't solve the problem, I've considered going back even further. However, it probably would not help. I suspect whatever was broken by version 7.5 will stay that way until they issue a fix.
smather I apologize for the difficulty there.
Can you try having the end user enter the pin on beta.logmein123.com which contains a version of the applet with the fix?
The scheduled release for this is next week, but please let us know if the beta works or not.
raahh If your connection issue persists, we'll want to document the environment with local logs from the affected machine: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support
session9336 raahh Version 7.5 should be available for download. For more info, please see the FAQs about this version here: https://support.logmeinrescue.com/rescue/help/rescue-75-faq
Let us know should you experience any problems.
Hi, good question. I don't know. I haven't received a reply yet from logmein
on the status of this request. Still waiting...
Hello, is there any word on if the latest version release that has the fix for these issues.
