Forum Discussion

Lance-CDP's avatar
Lance-CDP
New Member
5 years ago

LMI Rescue - Session Connecting and Disconnecting

I use LMI Rescue for both support sessions with clients and unattended access on some of their machines. I've noticed an issue that when I'm not connected to our company's VPN, I'll have an issue sta...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi there,

I apologize for the recent trouble.

 

Do you know if there is any common security software / firewalls involved with the affected work stations?  It is also possible that a group proxy may be blocking the P2P connection with Rescue. 

 

If you're able to troubleshoot with Customer Support by disabling P2P temporarily we may be able to find the root cause.