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Forum Discussion

Workflow's avatar
Workflow
Active Contributor
6 years ago
Solved

LMI Rescue & Samsung Galaxy Tab Active 2 Prob - incompatibility issue with latest rescue android app

Just spoke to Angelica in support and she is trying to escalate but wondering if anyone else is aware of this or a simple fix for it.   We have been using LMI Rescue with the Samsung Galaxy Active ...
Problem
  • AshC's avatar
    AshC
    6 years ago

    Hi Workflow

    I apologize for the difficulty there, and we're interested to learn more about this problem.

     

    Do you see any difference if you adjust the color quality to a different setting on the affected Samsung mobile device?

     

    If not, please click my Community name to send a private message with your login email address or one that can accept an attachment with the previous Rescue version.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Workflow

I apologize for the difficulty there, and we're interested to learn more about this problem.

 

Do you see any difference if you adjust the color quality to a different setting on the affected Samsung mobile device?

 

If not, please click my Community name to send a private message with your login email address or one that can accept an attachment with the previous Rescue version.

  • Workflow's avatar
    Workflow
    Active Contributor
    6 years ago

    Thanks Ash

     

    Adjusting col quality to  highest setting on LMI side for the affected Samsung mobile device - suddenly made the control buttons magically reappear.  We did try a couple of display settings but we didn't try all of them before posting. Would be helpful if LMI front line support were aware of this fix - shows the value of posting to the community though.