Forum Discussion

BlackRock's avatar
BlackRock
New Member
3 years ago

Logmein Rescue 7.5 Update has Rendered my Rescue Un-Usable

I have updated to the 7.5 yesterday and it is terrible! It has rendered my Logmein Rescue unusable! The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot ...
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hello BlackRock ,

I'm sorry to hear about the recent trouble with the latest update.

 

I see that Amber W replied to your duplicate post, with this: 

At the Support Site we have a linked Rescue 7.50 FAQ that mentions the following: 

What changes are necessary for using next gen media?

Users will need to enable the following domains to use nextgen media:

  • *.logmeinrescue.com.
  • *.remoteview.logmein.com
  • turn.console.gotoassist.com
We do not recommend explicit IP allowlisting of LogMeIn ranges. If URL allowlisting is not feasible, refer to the list of LogMeIn IP addresses.

 

If this has been checked already, can you tell us more about your environment, including the OS version, and PC model / hardware in use?