The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

nethunter321's avatar
nethunter321
Active Contributor
8 years ago
Solved

"LogMeIn Rescue has encountered a problem and needs to close."

Hello, I am trying to use LogMeIn Rescue and connect to Geek Squad for a tune up. After downlodaing logmein, I try to open (run) and get the error "LogMeIn Rescue has encountered a problem and needs ...
  • nethunter321's avatar
    nethunter321
    8 years ago

    Success! I talked to Geek Squad and asked if they would use the beta. They sent me a normal link just like always and it connected. They said my AntiVirus was blocking it. I had tried disabling my AV but for some reason it connected fine this time. I got my tune up. I'll message back if I need it again. Thanks!

nethunter321's avatar
nethunter321
Active Contributor
8 years ago

If it's a known problem with Fall Update 1809 then I will not go to the store and wait for updates. Do you think microsoft will fix this problem with an update? Please reply. Thanks

sv5's avatar
sv5
GoTo Contributor
8 years ago

Hello nethunter321.

I supposed that the MS won't change anything in their end regardless they use Rescue as well. Despite the fact we identified (many thanks again to the community here) and fixed the problem with before the MS has released the Fall Update, we have to test the Beta solution very deeply and carefully before it is going to be uploaded to our Live environment. 

At this point I cannot tell when it will be released, but asap.

But back to your problem, do you have to enter a 6 digits code into the Geek Squad website manually, or do you have to just click on a link or button and their technicians just come into a chat?


Regards,
Sandor

  • GPISUPPORT's avatar
    GPISUPPORT
    Visitor
    8 years ago

    Hello, I have the same problem with the console logmein rescue which, following the maj Windows 10 1809, does not start anymore. even when running the technical web console, it does not work either.

     

    I have a message in the Event Viewer: LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'f6e4505e0c8ab59259dbc35062de462e'.

     

    I am experiencing the same problem on 5 pc of my network that had the update this morning.

      • GPISUPPORT's avatar
        GPISUPPORT
        Visitor
        8 years ago

        Hello and thanks Sandor,

         

        But... the same

         

        When i launch the beta version, it crash

         

        LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'f6e4505e0c8ab59259dbc35062de462e'.