"LogMeIn Rescue has encountered a problem and needs to close."

Hi, it's me...On Geek Squad, there's a chat box that gives a link to LMI. It says "click here" and take you to another webpage where it downloads LMI Rescue. You just click the link and hit "save" and "run". It downloads fine but gives the error when I try to run it. There's no code to enter just click the link or button. I'll ask again if they'll use the beta website. Maybe LogMeIn will update their's? Is beta coming out next? I'll report back in a second.

It Work !!!

Thank very much :)

I'm sorry, but there is no TC support on Chrome.

Do you use this as a Chrome TC start?



Because it will start the Desktop version. And you should uninstall it from the programs and features as a normal application and after that you should install the new Desktop Technician Console from here:

Hello, It's ok on IE11 but continues to crash on Chrome

I think you should uninstall the Tech Console and reinstall it from our Beta site.
Because the current Live version of the Technician Console will crash before it has a chance to install the update.

How to uninstall the Rescue TC from the browsers

Hello and thanks Sandor,

But... the same

When i launch the beta version, it crash

LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'f6e4505e0c8ab59259dbc35062de462e'.

Hello GPISUPPORT

The solution is already available on Beta.

This is a known issue with the latest Win 10 update and the fixed applet and TC is available from our beta site.
If you are a technician, than you should login into our Beta site:  https://beta.logmeinrescue.com/account/login

but if you are a customer, than you should use your PIN code in this site: https://beta.logmeinrescue.com/Customer/Code.aspx

Regards,
Sandor

Hello, I have the same problem with the console logmein rescue which, following the maj Windows 10 1809, does not start anymore. even when running the technical web console, it does not work either.

I have a message in the Event Viewer: LogMeIn Guardian has detected a problem with the LogMeIn software installed on this machine. The problem is locally identified by the following reference ID: 'f6e4505e0c8ab59259dbc35062de462e'.

I am experiencing the same problem on 5 pc of my network that had the update this morning.

Hello nethunter321.

I supposed that the MS won't change anything in their end regardless they use Rescue as well. Despite the fact we identified (many thanks again to the community here) and fixed the problem with before the MS has released the Fall Update, we have to test the Beta solution very deeply and carefully before it is going to be uploaded to our Live environment. 

At this point I cannot tell when it will be released, but asap.

But back to your problem, do you have to enter a 6 digits code into the Geek Squad website manually, or do you have to just click on a link or button and their technicians just come into a chat?

Regards,
Sandor