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AppSupport's avatar
AppSupport
New Member
2 months ago

File Manager - Mac Host shows Windows File Structure

Wondering if anyone has seen this before and has a solution.

I am running the latest Technician console on a Mac and have given it Full Disk Access etc. When I connect to a Windows Client and try to use File Manager, my Mac shows a Windows File Structure .. C, D, Y drives etc. and files that have no relation to my Mac or even the Windows client I am connected to.

This is very frustrating and I am now having to use other products for support as this does not work.

Deleting and re-installing has made no change.

i had a support case open and tried everything they suggested to no effect - case was closed unresolved over the holiday period.

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi AppSupport, 

    Sorry for the delay here. I haven't heard of this issue previously, I do see that you have reached out to our support team and it's currently been escalated for review. 

    Sorry for the inconvenience here and thanks for working with the team on a resolution.