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RookeyDooks's avatar
RookeyDooks
Active Contributor
2 months ago

LogMeIn Rescue keeps kicking us out every couple of minutes

Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes.

On our Firewall, we have set up 

LAN >> WAN
Source is: Our Internal IP range 
Destination is the following FQDN's (below) which I found on support.logmeinrescue.com
Ports HTTP/HTTPS

*.logmein.com
*.logmeinrescue.com
*.logmeinrescue-enterprise.com
*.logmein-gateway.com
update-cdn.logmeinrescue.com
*.logmein123.com
*.123rescue.com
*.support.me
*.rescuemobile.com
*.oty.com
*.logmeininc.com
*.remoteview.logmein.com
*.turn.console.gotoassist.com
*.logmein123.eu
*.logmeinrescue.eu
*.logmein.eu
*.logmeinrescue-enterprise.eu
*.rescuemobile.eu

Have I missed any FQDN's that may be causing the issue? Or is there anything else I need to add, maybe IP's or extra ports.

If we make it destination ANY, then all works fine so it must be the destination FQDN's to something else missing.

Many thanks for your time.

Rescue
Windows

6 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi RookeyDooks - 

    I'm sorry I haven't been able to find any specific information regarding Sonicwall in this case. You may want to reach out to customer support who can review the setup and check what may be happening. 

  • RookeyDooks's avatar
    RookeyDooks
    Active Contributor
    2 months ago

    Thank you. It's a sonicwall and the third party are remotely accessing a windows 10 machine.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    RookeyDooks What firewall/security application are you using? I can check with support if there are any known issues or setup requirements necessary. Thanks. 

  • RookeyDooks's avatar
    RookeyDooks
    Active Contributor
    2 months ago

    Yes. I've added the following FQDN from the Allowlisting and LogMeIn Rescue section of this support page.

    *.logmein.com
    *.logmein.eu
    *.logmeinrescue.com
    *.logmeinrescue.eu
    *.logmeinrescue-enterprise.eu
    *.logmeinrescue-enterprise.com
    *.logmein-gateway.com
    update-cdn.logmeinrescue.com
    *.logmein123.com
    *.logmein123.eu
    *.123rescue.com
    *.support.me
    *.rescuemobile.eu
    *.rescuemobile.com
    *.oty.com
    *.logmeininc.com
    *.remoteview.logmein.com
    *.remoteview.logmein.eu
    *.turn.console.gotoassist.com
    *.turn.console.logmeinrescue.eu
    translation.logmeinrescue.com