LogMeIn Rescue keeps kicking us out every couple of minutes

Question

Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes.On our Firewall, we have set up&nbsp;LAN &gt;&gt; WANSource is: Our Internal IP range&nbsp;Destination is the following FQDN's (below) which I found on support.logmeinrescue.comPorts HTTP/HTTPS*.logmein.com*.logmeinrescue.com*.logmeinrescue-enterprise.com*.logmein-gateway.comupdate-cdn.logmeinrescue.com*.logmein123.com*.123rescue.com*.support.me*.rescuemobile.com*.oty.com*.logmeininc.com*.remoteview.logmein.com*.turn.console.gotoassist.com*.logmein123.eu*.logmeinrescue.eu*.logmein.eu*.logmeinrescue-enterprise.eu*.rescuemobile.euHave I missed any FQDN's that may be causing the issue? Or is there anything else I need to add, maybe IP's or extra ports.If we make it destination ANY, then all works fine so it must be the destination FQDN's to something else missing.Many thanks for your time.

rookeydooks · Answer

Thanks KateG I appreciate you taking the time to help. Many thanks.

kateg · Answer

Hi RookeyDooks Welcome to the Community,&nbsp;
Have you reviewed this article which includes all allows, URLs for GoTo Admin, and IP ranges?

rookeydooks · Answer

Yes. I've added the following FQDN from the Allowlisting and LogMeIn Rescue section of this support page.*.logmein.com*.logmein.eu*.logmeinrescue.com*.logmeinrescue.eu*.logmeinrescue-enterprise.eu*.logmeinrescue-enterprise.com*.logmein-gateway.comupdate-cdn.logmeinrescue.com*.logmein123.com*.logmein123.eu*.123rescue.com*.support.me*.rescuemobile.eu*.rescuemobile.com*.oty.com*.logmeininc.com*.remoteview.logmein.com*.remoteview.logmein.eu*.turn.console.gotoassist.com*.turn.console.logmeinrescue.eutranslation.logmeinrescue.com

kateg · Answer

RookeyDooks What firewall/security application are you using? I can check with support if there are any known issues or setup requirements necessary. Thanks.&nbsp;

rookeydooks · Answer

Thank you. It's a sonicwall and the third party are remotely accessing a windows 10 machine.