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kgilliamjr's avatar
kgilliamjr
New Contributor
8 years ago
Solved

Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Chrome is set as default browser All apps are up to date Google Account is signed in and all play services updates are applied Install Rescue + Mobile for Android Launch Rescue + Mobile for Andro...
  • sv5's avatar
    sv5
    8 years ago

    Hello again!

     

    The possible fix is available on Live, the new Android applet version is 7.11.8.
    Please feel free to try it and give us a feedback whether it solves the issue.


    Regards,
    Sandor

sv5's avatar
sv5
GoTo Contributor
8 years ago

Could you verify me whether the applet crashes while the tablet in landscape mode?

kgilliamjr's avatar
kgilliamjr
New Contributor
8 years ago

Tried twice with tablet in Landscape mode and it had the same issue.

  • kgilliamjr's avatar
    kgilliamjr
    New Contributor
    8 years ago

    Here is the bugreport data for the crash event:

    "01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: FATAL EXCEPTION: pool-3-thread-1
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: Process: com.logmein.rescuemobile, PID: 4332
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: com.google.inject.ProvisionException: Unable to provision, see the following errors:
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime:
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: 1) Map injection failed due to null value for key "OS.BASEBANDNUMBER", bound at: com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule$OsVersionMapModule.provideBaseband() (via modules: com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$CombinedModule -> com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule$OsVersionMapModule)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at com.lmi.rescue.comm.AppletSessionParams.configure(SourceFile:78) (via modules: com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.lmi.rescue.inject.AppletSessionModule -> com.lmi.rescue.comm.AppletSessionParams -> com.google.inject.multibindings.MapBinder$RealMapBinder)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: while locating java.util.Map<java.lang.String, java.lang.String> annotated with com.logmein.rescuesdk.internal.session.FeatureMap()
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: for the 2nd parameter of com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule.provideEnrichedSessionParameterMap(Unknown Source)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: while locating java.util.Map<java.lang.String, java.lang.String> annotated with com.logmein.rescuesdk.internal.session.FeatureMapWithDisabledUnsupportedFeatures()
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime:
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: 1 error
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at com.google.inject.internal.InjectorImpl$2.get(SourceFile:1028)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bpy.a(SourceFile:211)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at btf.i(SourceFile:123)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at btf.c(SourceFile:114)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqe.g(SourceFile:68)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqe.c(SourceFile:38)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqf.run(Unknown Source:2)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
    01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.lang.Thread.run(Thread.java:764)"