Welcome to the new LogMeIn Community. One of the things that we would like to foster is the sharing of lots of great ideas and neat tips and tricks. I thought that I would get the ball rolling by publishing the LogMeIn Rescue Scripts that I use on a day to day basis, when I’m doing product demonstrations. These are fairly basic, but hopefully it will get everyone thinking of how powerful this feature can be. Scripts are a great way to automate repetitive, mundane or pain in the neck tasks.

I have provided a few scripts which perform individual tasks but I have worked with a lot of users who combine multiple tasks into a single script. So when you are providing remote support and it is your standard operating procedure to perform tasks A,B,C and D for troubleshooting or diagnostic purposes, then chances are, you can automate those tasks with LogMeIn Rescue scripting.

Haven’t had the opportunity to dabble with scripts in Rescue yet? No problem, below are step by step instructions on how to get scripts set up in your Technician Console. Additional instructions can be found in the LogMeIn Rescue Technician Console Users Guide, in the section named "Working with Scripts"

https://secure.logmeinrescue.com/Common/Pdfs/rescue_tech_console_userguide.pdf

1. Create a folder named LogMeIn_Rescue_Scripts anywhere on your C: drive (best in a location that won’t be moved) and put the XML file in there.

2. Within the LogMeIn_Rescue_Scripts create six individual folders named:

a. Defrag_Info_Sample

b. Drivers_Details_Sample

c. MAC_Info_Sample

d. One_Click_Ipfonfig_Sample

Normally step 2 is not required in the real world, but the software we use for the community only allows me to upload individual files, not folders.

3. Copy the scripts (below) into the corresponding folder which you created in step 2.

4. Open up the Technician Console, click on “options” (upper left corner) then select “Edit Scripts.”

5. Click the “Import” button then browse to the LogMeIn_Rescue_Scripts folder and point to the XML Document and this will import the scripts.

Once your scripts have been imported you will notice that you have the option to run a given script when the customer applet starts after you have connected to a remote computer. You can also change the order in which the scripts appear in your Technician Console, so you can move frequently used scripts towards the top, and lesser used scripts to the bottom.

Do you have a great script that you use and think will be useful to others? If so, email it along with a brief explanation to rescuescripts*at*logmein*dot*com and I will post them to the community. If you do send me some examples please let me know if you would like to make an anonymous contribution or if it’s OK that I can use your name and/or LogMeIn community login name.

The following scripts are available to download as a zip file attached to this post:

Defrag Info, Cdrive.cmd
Driver Info, driverdetails.cmd
MAC Address, getmacaddress.cmd
IP Config, startipconfig.cmd

Use of these scripts are at your own risk. The scripts are provided “as is” without any warranty of any kind and LogMeIn disclaims any and all liability regarding any use of the scripts. Please see the following Terms and Conditions for more information.

Message Edited by AndyS on 11-13-2008 02:38 PM

Message Edited by Rob H on 11-23-2009 09:01 AM

Post Edited by GlennD on 12/12/2024 3:30 PM