","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2022-09-15T13:24:16.111-04:00","lastPublishTime":"2022-09-15T13:24:16.111-04:00","metrics":{"__typename":"MessageMetrics","views":3620},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:LogMeIn-Rescue/community:logmeinboard:Rescue/message:292881/message:293137","repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"292","rawBody":"
Hi,
\n\n
Can you please try clearing out the contents of this folder on the technician's computer?
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:293137_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:293275":{"__typename":"ModerationData","id":"moderation_data:293275","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:293275":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1250289"},"id":"message:293275","revisionNum":1,"uid":293275,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Rescue"},"parent":{"__ref":"ForumReplyMessage:message:293137"},"conversation":{"__ref":"Conversation:conversation:292881"},"subject":"Re: Unable to launch Remote Control Session","moderationData":{"__ref":"ModerationData:moderation_data:293275"},"body":"
Hi Glenn,
If the issue returns I will definitely give that a try.
For the sake of recording this issue with some sort of solution, here is the explanation I received from support:
\"Thank you for your reply! Just for you to know probably the beta link was disable, since we test the new changes with that link before applying any changes to the actual Technician console, at this moment the must recent update has been updated to the cloud, and most likely that why you're able to connect as usual just now. These changes were made internally by our devs, due to this reason this should issue not happen again. \"
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2022-09-20T09:06:00.716-04:00","lastPublishTime":"2022-09-20T09:06:00.716-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":3736},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:LogMeIn-Rescue/community:logmeinboard:Rescue/message:292881/message:293275","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"675","rawBody":"Hi Glenn,
If the issue returns I will definitely give that a try.
For the sake of recording this issue with some sort of solution, here is the explanation I received from support:
\"Thank you for your reply! Just for you to know probably the beta link was disable, since we test the new changes with that link before applying any changes to the actual Technician console, at this moment the must recent update has been updated to the cloud, and most likely that why you're able to connect as usual just now. These changes were made internally by our devs, due to this reason this should issue not happen again. \"
","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:293275_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:11":{"__typename":"Rank","id":"rank:11","position":1,"name":"GoTo Manager","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:293041":{"__typename":"ForumReplyMessage","uid":293041,"id":"message:293041","revisionNum":1,"author":{"__ref":"User:user:1250289"},"readOnly":false,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Rescue"},"parent":{"__ref":"ForumReplyMessage:message:292945"},"conversation":{"__ref":"Conversation:conversation:292881"},"subject":"Re: Unable to launch Remote Control Session","moderationData":{"__ref":"ModerationData:moderation_data:293041"},"body":"I tried connecting to some of the remote computers that were giving us problems last week and everything is working normally again.
No changes to either my environment or the remote environment. LMI support is still reviewing the logs I initially sent. I've asked that they let me know if the logs show what the problem was, but as of now, I have no idea why the Remote Control Sessions stopped working or why it started working again.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-09-13T12:32:52.888-04:00","lastPublishTime":"2022-09-13T12:32:52.888-04:00","metrics":{"__typename":"MessageMetrics","views":3707},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:LogMeIn-Rescue/community:logmeinboard:Rescue/message:292881/message:293041","repliesCount":2,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"467","rawBody":"I tried connecting to some of the remote computers that were giving us problems last week and everything is working normally again.
No changes to either my environment or the remote environment. LMI support is still reviewing the logs I initially sent. I've asked that they let me know if the logs show what the problem was, but as of now, I have no idea why the Remote Control Sessions stopped working or why it started working again.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:293041_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:293137":{"__typename":"ModerationData","id":"moderation_data:293137","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:292945":{"__typename":"ForumReplyMessage","uid":292945,"id":"message:292945","revisionNum":1,"author":{"__ref":"User:user:1250289"},"readOnly":false,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Rescue"},"parent":{"__ref":"ForumReplyMessage:message:292927"},"conversation":{"__ref":"Conversation:conversation:292881"},"subject":"Re: Unable to launch Remote Control Session","moderationData":{"__ref":"ModerationData:moderation_data:292945"},"body":"No solution yet. I have a ticket open with LMI support and they are currently reviewing the logs I sent them. I will update if/when I find out more information.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"162","kudosSumWeight":0,"postTime":"2022-09-09T11:05:44.705-04:00","lastPublishTime":"2022-09-09T11:05:44.705-04:00","metrics":{"__typename":"MessageMetrics","views":3735},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:LogMeIn-Rescue/community:logmeinboard:Rescue/message:292881/message:292945","repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"167","rawBody":"No solution yet. I have a ticket open with LMI support and they are currently reviewing the logs I sent them. I will update if/when I find out more information.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:292945_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:293041":{"__typename":"ModerationData","id":"moderation_data:293041","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1250327":{"__typename":"User","id":"user:1250327","deleted":false,"uid":1250327,"login":"dennis442","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-09T03:17:21.862-04:00"},"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.logmein.com/t5/s/logmein/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:16"},"entityType":"USER","eventPath":"community:logmein/user:1250327"},"ForumReplyMessage:message:292927":{"__typename":"ForumReplyMessage","uid":292927,"id":"message:292927","revisionNum":1,"author":{"__ref":"User:user:1250327"},"readOnly":false,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Rescue"},"parent":{"__ref":"ForumTopicMessage:message:292881"},"conversation":{"__ref":"Conversation:conversation:292881"},"subject":"Re: Unable to launch Remote Control Session","moderationData":{"__ref":"ModerationData:moderation_data:292927"},"body":"Same issue!! Do you know how to solve it ?
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