Unable to record video in MRLE format
We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far a...
Forum Discussion
Since Microsoft provides the MRLE codec only for x86 processes, the x64 Technician Console(TC) cannot find an x64 MRLE codec for the recording. For performance reasons the TC simple falls back to RASC codec.
As mentioned RASC codec has some back draws, e.g. has to be installed on the machine where the recording is played.
The good news is that the TC-s from version 7.50 are capable record the screen in MKV / VP8 format. This version keeps the legacy screen transfer, and also offers a media stream mode that is better image quality. As a default format the TC records only MKV files for both screen transfer mode. The recordings are not limited by the Windows Direct Show, and the Windows specific codecs. MKV / VP8 can be played on almost all player without pre-installation.
I recommend to change to the latest available TC, and record to MKV.
