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Forum Discussion
Unable to record video in MRLE format
We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far a...
Since Microsoft provides the MRLE codec only for x86 processes, the x64 Technician Console(TC) cannot find an x64 MRLE codec for the recording. For performance reasons the TC simple falls back to RASC codec.
As mentioned RASC codec has some back draws, e.g. has to be installed on the machine where the recording is played.
The good news is that the TC-s from version 7.50 are capable record the screen in MKV / VP8 format. This version keeps the legacy screen transfer, and also offers a media stream mode that is better image quality. As a default format the TC records only MKV files for both screen transfer mode. The recordings are not limited by the Windows Direct Show, and the Windows specific codecs. MKV / VP8 can be played on almost all player without pre-installation.
I recommend to change to the latest available TC, and record to MKV.
jozsef_sarosiI am using version TC version 7.50.3580. Where do I set to record in MKV / VP8 format especially in the Admin center? I didn't see this option anywhere.
0000000000 My understanding is it should do so automatically if the following is true:
- Global Settings > New Media Solution (very bottom) is enabled
- Tech Group > Organization > Disallow media stream... (very bottom) is not enabled
However the old screen recording format options are visible in Admin Center, the TC7.50 ignores them and records in MKV. You have to have " Disallow media stream in Rescue sessions for technicians" unchecked.
If media stream is completely "Disallowed" (checked) TC forgets MKV, and turns bac to the old formats, and recording modes. You do not have to select MKV anywhere in AC. Just start a recording.
