Forum Discussion

0000000000's avatar
0000000000
New Contributor
5 months ago

Unable to record video in MRLE format

We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far a...
Rescue
0000000000's avatar
0000000000
New Contributor

jozsef_sarosiI am using version TC version 7.50.3580. Where do I set to record in MKV / VP8 format especially in the Admin center? I didn't see this option anywhere.

GlennD's avatar
GlennD
GoTo Manager
5 months ago

0000000000   My understanding is it should do so automatically if the following is true:

  • Global Settings > New Media Solution (very bottom) is enabled
  • Tech Group > Organization > Disallow media stream... (very bottom) is not enabled