Unable to record video in MRLE format
We want to record sessions with LogMeIn. Sometimes we want to share recorded videos with customers. Some customers have security restrictions preventing them from running AVICodec.msi (also, as far a...
Forum Discussion
jozsef_sarosiI am using version TC version 7.50.3580. Where do I set to record in MKV / VP8 format especially in the Admin center? I didn't see this option anywhere.
0000000000 My understanding is it should do so automatically if the following is true:
- Global Settings > New Media Solution (very bottom) is enabled
- Tech Group > Organization > Disallow media stream... (very bottom) is not enabled
However the old screen recording format options are visible in Admin Center, the TC7.50 ignores them and records in MKV. You have to have " Disallow media stream in Rescue sessions for technicians" unchecked.
If media stream is completely "Disallowed" (checked) TC forgets MKV, and turns bac to the old formats, and recording modes. You do not have to select MKV anywhere in AC. Just start a recording.
