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Unattended Access client listed as "In Session" When I am not connected
I can't connect to a client in my unattended list that I was successfully connected to yesterday. The unattended status for the client is listed as "In Session" I ended and closed the session yeste...
We have having the exact same issue at our company with our accounts. Says I am currently in a session with a remote PC, but I am not. I am unable to log in using unattended access, nor is anyone else. I have found that I can access the remote PC by using the "Connect On LAN" tab and searching for the PC name. This is a problem that should be addressed and fixed for us customers.
DMJohn welcome to the GoTo Community.
Our team is currently investigating this issue and I have shared your experience with them. Thanks very much for your report (and workaround). I apologize for the inconvenience. If the team needs further information, I will reach out to you.
Any update on this? I have this happening at least once a week now.
Restarting the remote computer doesn't fix it. The only thing I've been able to do is have my clients connect me manually and reinstall it
