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Benny1's avatar
Benny1
Active Contributor
2 years ago

Unattended Access missing on Mac

Hey everyone. Hope that someone is able to help me out here. I am using the Logmein Rescue Console on my Mac device and since a couple of weeks the Unattended Accessible is just gone. Can anyone help...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Benny1, welcome to the community.

 

I have been unable to find any other reports of this issue, and I am unable to recreate it with my own account and Mac vs PC. Since your PC and Mac are signed into the same account you should see the same options. Have you signed out of Rescue on both and signed back in?

 

  • Benny1's avatar
    Benny1
    Active Contributor
    2 years ago

    Hey Glenn,

     

    Thank you for answering. That's the same answer I got from my company who is providing me with the access. I have already tried to log out and log in again. Also "reinstalling" the app. do you know if there is a place where the app is putting files like cache files or something on the mac? Maybe somewhere in Library. Maybe I need to delete it as well.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Benny1 Which version of Mac OS are you running?