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georgeharb's avatar
georgeharb
Active Contributor
3 years ago
Status:
Delivered

Add an SMS Text node to the dial-plan

It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller.  This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc...

 

I know we can do this using the HTTP Notify node.  But this requires integrating with a 3rd SMS provider.  Why go to a 3rd party provider when SMS is already built into GoTo

Administration & Configuration
Messaging Features

8 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
    Status changed:
    New
    to
    Accepted

    GilR thank you for your idea. Enhanced automated SMS messaging will be coming soon with GoTo Customer Engagement. 

  • GilR's avatar
    GilR
    New Member
    3 years ago

    Hi ,

    I would like to have ability to schedule text message to be sent on specif date / time.

    As example if i am working night or early morning and i ran in the issue that i need information from the customer , I  would like to able to send a message that will be sent in the future without waking the customer or matching his communication hours  requests

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    MikeBBB it's coming soon, within the next few months. We will update the Community when it's available. 

  • MikeBBB's avatar
    MikeBBB
    New Member
    3 years ago

    Any idea when this might be implemented? This is a feature we would really like to have available soon.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
    Status changed:
    New
    to
    Accepted

    timboslice thanks for sharing your idea here in the Community. This is coming, as soon as we have a timeline, we will let you know. 

  • timboslice's avatar
    timboslice
    Active Contributor
    3 years ago

    Having the ability to send a text\SMS as a tool step within the dial plan configuration tool would be amazing. Ideally, you would be able to send the SMS with a specific OB ID with this logic. This would be especially helpful with regard to after-hours notifications of staff and groups within an enterprise.