- KateGGoTo ManagerStatus changed:NewtoReviewed by moderator
We have Lines where the personal Dial Plan is to call an external number. This works perfectly if you dial the Extension/Line directly. However, when that Extension is included in a Dial Plan, the calls fail. The only way to get it work is to specify the external number directly. I would like to request this feature added. It allows our end users to maintain their own on-call routing.
This limitation also exists for Ring Groups and Call Queues.