jstrittmatter's avatar
jstrittmatter
Active Contributor
5 months ago
Status:
Reviewed by moderator

Allow Logged in Agents to have non-queue calls sent directly to voicemail

When an agent is logged into a queue, it would be nice if the option was available to send non-queue calls to their voicemail instead of ringing through to their extension.  I think this could be a setting in the queue or added as a status option that an Administrator could assign.  

  • NeilDeWitte's avatar
    NeilDeWitte
    GoTo Contributor

    Thank you for suggesting this behavior improvement. It has been logged as an enhancement request and will be considered for inclusion on our feature roadmap.