Currently their is a widget for the longest wait time but not one for the average wait time. There are reports available for this but we have a wallboard up to make sure anyone can at a glance see what the queues look like. We have some higher up management freak out over thinking that longest wait time was the average so we have removed that widget from our view.
I think this is a widget that would be utilized by quite a large number of companies that use the wallboard feature currently.
Lzmatthews thanks for sharing your Idea. This has been shared with the team and we are currently investigating adding it to the roadmap. Thanks!
Another recommendation I got from our Leadership team would be an average hold time yesterday. Or if the widget in question would be able to be slightly customizable so we could just set those parameters of what day and put up the widget twice. Thank you for the speedy response for investigating this!
Lzmatthews - thanks for the feedback!! Are you looking for information on todays interactions or those currently sat in the queue?
dmcglennon We are mostly hoping for an overall todays interactions average wait time, a current average of those in the queue would also be great though.
Lzmatthews - thanks very much for the feedback 😊
