alejandromachad's avatar
alejandromachad
Active Contributor
2 years ago
Status:
Reviewed by moderator

CSAT Surveys (Audio)

There are currently text surveys for use with live chat. However, GoTo should offer voice surveys. These surveys can play at the end of each call so that the customer can rate their experience. These ratings would also be available on analytics so that supervisors can run reports and coach agents accordingly.