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Charrington2's avatar
Charrington2
Active Contributor
9 months ago
Status:
Investigating

Excel Exportable Agent Performance Report

In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a useable format?

 

 

Administration & Configuration
Contact Center Features
Reporting

5 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago
    Status changed:
    Reviewed by moderator
    to
    Investigating

    Modifications to this feature are scheduled for later this year. 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Thanks for your response Charrington2 , I'm going to share this with the team. To confirm, if you use Agent Summary- metric and export that to a csv file, it does not provide you with the information you need?  

     

  • Charrington2's avatar
    Charrington2
    Active Contributor
    9 months ago

    We would like to see it in data that we can export or look at besides the graph. Its too difficult to look at each agent everyday for availability reporting. Can we have login times, logout times, pause times available times. 

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago
    Status changed:
    New
    to
    New

    Hi Charrington2

    Thanks for your idea, I hear that you are looking for an exportable report. Can you tell me what you want to see or what format it should be in? 

    Thanks