Hello,
One of my support teams is set up as a Ring Group and all calls into our main line that select the option for Customer Support go to this team. I need reporting that shows how many calls are missed to this extension, regardless if any of the team is logged into GoTo at the time or not.
I know I can pull reporting based on the phone number, but not all calls to that phone number go to this team. I need to see the data for their extension specifically. I currently pull all of their individual reports, combine them, and then determine which of the calls listed were missed, but this does not include any calls that might have been received if all users are not logged in.
Thanks!
