JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
3 years ago
Status:
Delivered

Allow opting out of the gray screen when temporarily clicking away from remote session

It drives me absolutely crazy that when I click away from the remote screen (or even don't click anywhere for a few seconds) in a GoToResolve session that my view of the remote screen grays out and I have to click into it to view it correctly again.  It's especially frustrating when I do a demo, because the people attending the demo have to see the constant switching between a normal view and a grayed out view.  Please fix this! GoToAssist did not do this, and it was so much better.  

Remote Support
Unattended Support

3 Comments

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  • AlanPatrick's avatar
    AlanPatrick
    New Member
    2 years ago

    The gray screen that appears when you click away from a remote session is a security feature designed to prevent unauthorized access to your session. However, if you find it inconvenient, some remote desktop software allows you to adjust the settings to disable the gray screen. 

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago
    Status changed:
    New
    to
    Delivered

    Hi,

    This is a valid request and many customers have found it frustrating, so we have removed the gray layout.

    Br,

    Robi

  • GaryWiney's avatar
    GaryWiney
    Active Contributor
    3 years ago

    I agree, makes screenshots very difficult because everything immediately grays, even if you try doing a PrintScreetn.