CS_HelpDesk's avatar
CS_HelpDesk
GoTo Contributor
7 months ago
Status:
New

Mandatory comment feature.

When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper.

This permission could be added to the helpdesk service configuration options.

Thank you.

#ticketing #helpdesk 

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor

    Hi CS_HelpDesk

     

    Can you please clarify what information would you like the agents to add to this comment? E.g. is it the solution/resolution details? 

  • I would like a comment to be mandatory before an agent closes a ticket.