Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand se...
The GoTo app resource center bubble mentions headset controls but there was never an update to the app, as I am still running 0.373.3.35.1. Here is what is said in the resource center.
New! Headset device controls
Your USB headset devices will now be automatically detected and connected to the GoTo App! Simply use hardware shortcuts from your headset during calls. Learn more ›
Try it in settings