Hello! Am I missing something that voicemails left on any line are not recorded? So once the call goes to VM there is NO recording just doesn't show anything on the call reports? Like the caller ne...
Hi mkeaton to confirm, you are looking for the report to reflect that a voicemail was left and potentially link to the voicemail?
Yup! I am looking at call reports where all the call recordings are accessed. If the caller connected with the extensions VM then I would expect a recording to have been made of that, but as it is.. there is nothing even showing that a VM was left let alone a recording of it.
If there is somewhere else I should be looking please let me know.
Thank you Kate, I appreciate you being on here to help with these weird issues 😃