Hello! Am I missing something that voicemails left on any line are not recorded? So once the call goes to VM there is NO recording just doesn't show anything on the call reports? Like the caller ne...
Add Voicemail to Report
mkeaton
2 years agoFrequent Contributor
KateG I have! But I took more time after your comment since you confirmed where is was, It took 25 calls to find one with a VM, would have been way worse without your help and me just fumbling along, so thank you!
That said.. Some feedback
There is no way to tell which call had left a VM at a glance, you have to go in to the details of each call to see it . So I would need to click 1 or 100 calls to find out if a VM was left . When I actually found the one with the VM i am still lacking the ability to hear it. These calls that go to VM are also being considered Abandoned. I'm not sure that's the proper disposition for a call that went to VM but currently there really isn't a better option, should probably have a separate one just for calls such as this.
Anyway, I' m excited to see how much GoTo listens and is actively looking to improve itself, I actually like that the GoTo team puts out features soon as they are able, even if everything isn't completely hashed out yet.
Thank you for the update!! Looking forward to more 😃