Auto-Answer Inbound Calls

This is pretty standard across other providers (RingCentral for instance). Currently, all inbound calls must be manually answered by the agent. First, this sometimes causes issues as the system won't let the agent answer the call, then it gets stuck or routed to another agent, which is not ideal. We need to balance calls as much as possible. Second, it would save a couple of seconds for the agent as the incoming call would be automatically answered.