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Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?"
We were able to do searches when we used Google Voice. Please enable this feature asap!!!
21 Comments
- jtellerelsberg3 days agoActive Contributor
Add me as another user who very strongly wants this feature to search within the contents of text messages. Thank you.
- GlennD6 months agoGoTo Manager
@Healthcare kchapp5 DnevHIT Thank you for the feedback, we do plan to develop the search functions further in future updates.
- DnevHIT6 months agoActive Contributor
I agree with other recent posts, this should still be an request. The ability to search all conversations and get results back like on other texting Apps would be ideal! It's very handy when you're looking for specific info inside a conversation that might be several weeks or months back. Maybe this needs to be re-added with more specific needs?
- kchapp56 months agoVisitor
Thanks for this info!
I agree with the other user, this is not what we were looking for. We are looking for a global search feature similar to iPhone or Gmail where I can type in a keyword (Client's name, a date, an item, etc) and see messages populate. - Former Member6 months ago
That doesn't work for our use case. We need to be able to search in the threads so agents can quickly locate an old message. Similar to how you would in your iPhone messages
- KateG6 months agoGoTo ManagerStatus changed:AcceptedtoDelivered
This feature is currently available in the message reports board.
- KateG9 months agoGoTo Manager
Update: The ability to ability to search call transcript and SMS conversations is on track for release later the second half of this year.
- KateG12 months agoGoTo Manager
- Former Member12 months ago
KateGDo you have an update on release date for this??
- Former Member12 months ago
Yes - we need multiple users to be able to quickly find open conversations and post a reply. Currently, because we can't search, we start a new conversation and are then prompted to the open conversations. This is time consuming and click intensive. Thank you!